Can You Rebut a Bad Review on Etsy

As with any concern, information technology is never a directly route – there volition be good days and bad days. If you own an Etsy shop, you lot will know these days can result in a bad review.

Receiving a bad review on Etsy tin can put y'all back mentally and let you to lose clarity on our goals. Simply dealing with a bad review is easier than you think.

In this postal service, we will wait at means you equally a shop owner can bargain with a bad review on Etsy, how to resolve these problems, and learn from them.

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What is a bad review on Etsy?

Reviews on Etsy are based on a star rating – 5 stars existence excellent (this is what we want), and 1 star is the worst.

Anything with a three or less star is deemed to be less than perfect. Of course, they could leave a 5-star review with a less than ideal comment. Fortunately, for the nigh function, we wait at stars. These prove at the top of your shop under your shop's proper noun and are the average review rating in your shop'southward previous 12 months.

How to remove a negative review from Etsy

You lot can contact Etsy'due south support and ask them to remove the review. Of course, you must provide a reason for requesting that the review be removed – not but, they don't like me, or it's not true.

A store owner can request to have a review removed from Etsy if it contains any of the following – this is not a limiting list, and each case is looked at individually.

• Mentions violence or acts of violence
• Contains personal or private information
• Is racist
• Threatening
• It is a review that you tin can show is shilling.
• Some other store owner has purchased from you and intends to go out a bad review to injure your shop. (difficult to prove, of class)

This list is non limited – and you can also have a review removed if the complaint is incorrectly directed at you or your shop.

For example – something is lost in the mail service, damaged past someone other than yourself, was eaten by the neighbor's dog, etc.

For instance – you send the product, but the shipping time was fashion off since it was lost in the post or damaged.

In this example – Etsy would consider removing the review equally the error was not in your easily and could not be controlled by you.

How to report a bad review to Etsy

Suppose the review in your Etsy shop is nonetheless within the 100 days of the estimated delivery time. In that case, you lot tin can report a review using the link below the review in your shop. You can even report a review with 5-stars if y'all wish too.

You will need to explain why you would similar to report this review and, of form, asking to have it removed.

Now the big question.

Should you respond to a bad review on Etsy

Firstly – if y'all see a bad review in your shop – don't reply correct abroad. Become away, have a cup of tea, and call up about your next deportment.

Information technology's often our nature to just write a defensive rebuttal about how you lot try really hard to brand everything perfect. What the reviewer is suggesting is just non true.

Don't do this.

If the review doesn't go confronting Etsy's policies – it's up to you to manage equally a shop owner. (Big girls' pants time).

Firstly –

Await at means you tin resolve the outcome with the least corporeality of hassle. Is there a way you tin can please the customer without feeling you accept lost too much?

1. At present respond to the review IN A PRIVATE Bulletin.
2. Do non utilise the public platform to air your displeasure.
3. Contact the buyer via the email organisation in Etsy in the first instance.
4. Keep your responses lite and cheerful – remember every sentence you write is part of your brand, and this is no exception.

An example of a reply – (even if the review said your detail is a load of poo and they wouldn't recommend anything from your shop)

Dear customer,

Today, I noticed you left a three-star review in my store for the detail (insert particular). I would like to empathise your difficulties, and I wonder if you could accept a few minutes to give me some further details.

I sympathize you were disappointed with the product. As this is the first time I accept received a negative review – please help me resolve the outcome for y'all by explaining what I can practice to rectify the problem.

Your feedback is important to me, and everyone at (insert shop proper name)

Kind regards

Then – at least this will open up upward the conversation as to how you will deal with it.

If they say – they would like a refund, and your item is digital, I would say give it to them. By lunchtime the aforementioned day, y'all tin can motion on with your shop and have a cup of tea. Problem solved.

Simply – refunding the item might non solve the buyer's trouble. You volition need to use your expertise to rectify the outcome directly with the buyer.

Once you have deemed to have solved the event with the client –

Tin can I inquire the buyer to change their review on Etsy?

If you take solved the issue to the best of your abilities and anybody seems happy – information technology'southward at present time to ask them to change their review.

They are under no obligation to exercise so. Indeed much of the advice out there is never to inquire anyone to change their reviews, however if you have resolved the result, I run across no reason why non.

But this is the best-case scenario for you.

Here is an example

Dearest client,

Further to our previous conversations regarding the (insert name ) purchase, I hope you volition agree that we have resolved the event for yous in a (timely) and (professional) manner.

We work hard to ensure all our customers are sincerely happy with their purchase from united states of america and hope you will return again before long.

If you concord, nosotros would be very grateful if you returned to our shop one final time and amend your review to reverberate these efforts. Of class, yous are under no obligation to practise so, and totally understand if you exercise non wish to.

Y'all can find the link to do so under purchases and reviews. (Insert link).

Over again, thank y'all for your custom and hope to see you lot once more before long.

Kind regards

Now, suppose the customer goes back to better their review. In that case, information technology is beneficial as information technology means you have non had to become involved publicly. Hopefully, the whole thing can exist sorted in just a matter of a few emails.

If the buyer does not go in and amend their review –

Now, what – they don't desire to amend their review.

Well, you are now safely able to go in and respond to the review publicly on the shops' platform.

Again – write every bit though you lot are speaking to the heir-apparent. Be considerate and honest in your writing.

Admit that y'all made a mistake on this occasion and say what you have washed to resolve the issue. Other buyers will read your response, and equally long equally you lot have been sincere – the majority of buyers will know that your customer service is good, and they are safe to buy from y'all.

Don't worry if this is you – I brand a tonne of mistakes when I commencement started on Etsy

Honestly – this can benefit you if it's done correctly.

Explain in cursory what y'all did to resolve the issue and clarify the customer is now satisfied with the outcome.

Use your response to sell your products and branding – say thanks and be kind.

What happens with a buyer opens a case against your Etsy shop

If the outcome can not exist but resolved, and the buyer nonetheless feels in that location is a case to answer. They tin can formally open a example against you.

Once a case against you has been opened, yous tin can find the data under your shop settings, customs and help, and cases. I didn't run into a tab for it in my shop- so mayhap yous only see it if it is relevant.

To close a case, you must achieve one of the post-obit

1. The heir-apparent closes the example because you have ratified the problem and is no longer disputing the transaction
2. Yous have issued a full refund to the buyer
3. In the example of missing items in the mail – you provide delivery proof confirming the item was delivered as per instructions.

Each case is split – and it'due south best not to get into a dispute with the heir-apparent in the commencement instance if you tin can avoid it.

How to avoid bad reviews on Etsy

Your Etsy shop is a business, and you should treat it the same, whether information technology's making over 10,000 a month or as little as l$. Every penny counts because you are now an entrepreneur and not a hobbyist.

While it would be nearly impossible to control everything, here a few things, which may ultimately hateful the difference between a bad review and an excellent review.

Manage buyers' expectations. Ensure you have told the buyer what size the detail is – that your photos requite an overall representation of the product. Don't attempt to trick the buyer with pictures – considering when they receive the production, you can't hide.

Delivery times– this can be the biggest gripe for buyers. If the product is going to take an additional 20 days, so say so. Be honest and manage their expectations.

I recently purchased some paints on Etsy, and equally I'd checked out as a guest, I didn't come across the electronic mail to say it had been dispatched. When I contacted the shop to ask where my item was, their response was – I don't understand, and I've already told y'all when information technology was shipped. Hmmm. – at present, why would I be asking and then?

Paints yet oasis't arrived and it's been 5 weeks, simply the store owner has already told me – no refunds.

Ensure y'all are selling the best product you can. This might mean taking a production off auction if you receive a complaint – As I did once, a customer complained of the poor quality impress.

Listen to your customers and build your shop with their wants and needs in listen – non yours.

Keep an centre on and encourage feedback on your items. Accommodate your products based on that feedback, as this will guarantee y'all don't spend time making products no i is interested in.

Include a message to buyers. Build a connexion with your customer and always seek feedback where you can. Many sellers work hard to include personal touches in their products, from additional gifts to handwritten notes.

Remember to make your product memorable.

Does this mean you should always give away the subcontract to keep the customers happy?

No – not at all. You take shop policies in place to protect you as a seller, and if y'all stick to your policies, then Etsy will back yous up. (For the most office) –

And so – you don't always have to refund a digital particular – your shop policies can be cleaved if you wish. I cull to refund in the bulk of cases. Simply because – the buyer didn't read the 'it's a digital print' in big capitals mentioned four times in my shop.

It happens.

Use your common sense; y'all can besides exist a happy shop owner when doing business concern on Etsy.

Frequently Asked questions

How to remove negative feedback from Etsy

You can take negative feedback removed from Etsy by clicking the 'report this review' flag underneath the review in your shop. Etsy will remove the review if it goes confronting Etsy's policies, such as mentioning violence or racism or is a direct issue of something or someone not under your control as a seller. See Etsy policies

Can you ask a buyer to remove their review from Etsy?

Yes – you can contact the purchaser and ask them to remove or ameliorate their review. Try to resolve the issue through the Etsy email in the showtime example earlier yous ask them to do and so. The buyer is not obliged to remove their review, though.

When can y'all leave a review on Etsy?

You may leave a review on Etsy at any signal within 100 days of the estimated delivery times or, in the case of digital downloads, immediately following download by the customer.

Tin can you dispute a bad review on Etsy?

The shop possessor can contact Etsy by reporting the review and dispute it because it goes against Etsy's policies on reviews.

When you receive a bad review, should I stick to my policies on Etsy?

Your store policies are there to protect y'all from buyers. They provide a framework to work to. You may or may not stick to your shop's policies during whatsoever transaction if it is benign to both parties. It is not wise to go against your own shop policies if it is detrimental to the buyers.

Can you delete a bad review on Etsy?

The shop owner can not delete a bad review on Etsy. They should contact the buyer privately and attempt to resolve the result. Or in Etsy tin remove the review if it goes against Etsy policies.

I received a bad review on Etsy – what should I practise?

Firstly – don't panic. It happens and is hopefully a small upshot; both parties can sort out apace and motility on. Please practice not respond to a nasty review on Etsy. If you feel the review is unfair or has no grounds, contact Etsy and report the review.

Practise bad reviews affect my Etsy shop?

It is thought that a bad review on Etsy does affect your rankings. All the same, Etsy has said that negative reviews only marginally affect your place in search and have merely a slight impact on your shop ranking. Then yes, and No.

What happens if I receive too many bad reviews on Etsy?

Well, simply put – Etsy will suspend your shop if they meet fit to do and then. Administrators can close your shop or suspend it at volition. As well as when y'all accept failed to pay your Etsy shop bill on time.

Terminal thoughts on Dealing with a bad review on Etsy – Call back to reply to reviews with a business concern attitude and be polite and considerate in the showtime instance. Try to resolve the issue exterior of the public reviews showtime.

This might mean refunding the customer or delivering a new replacement particular. Treat your reviews as a gift and not something to deal with – remember to use the tips above to ensure a perfect 5-star review every time.

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Source: https://ohshecreates.com/bad-review-on-etsy/

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